Expertise

Technical Expertise

We believe that solving the most difficult technical problems requires the best technical expertise. Minerva Enterprises focuses on products with which our personnel have deep knowledge and experience.

Currently, that list is:

• HP Service Management Center
• AssetCenter
• Connect-It
• ServiceCenter
• HP Change and Configuration Center
• Enterprise Discovery

Good Practices Knowledge

Minerva Enterprises consultants are trained and certified in industry best practices and methodologies, and the criteria we use are derived from many of the major international standards that IT departments are beginning to deploy to improve their performance, including:

• CobiT – Control Objectives for Information and Related Technology
• ISO 20000 – IT Service Management
• ITIL – IT Infrastructure Library
• IAITAM BP 2– International Association of Information Technology Asset Managers
• ISO 19770 – Software Asset Management
• IT Service Capability Model
• ITSMBOK – IT Service Management Body of Knowledge
• PMBOK – Project Management Institute’s Body of Knowledge – (ANSI/PMI 99-001-2004)
• Lean Six Sigma
• ISO 9000 – the family of standards for quality management systems