How We Work
Our Approach – systematic, flexible, effective, pragmatic.
DIAGNOSIS
Understanding your primary business issues
Our relationship begins with a thorough understanding of your business. In our discovery process, we work with your technical and leadership teams to uncover your primary IT Service and Asset Management business issues and challenges.
When it comes to IT Asset and Service Management, what are your current needs? Where are you headed? What must happen before you can get there? We work with you to develop a vision for IT Asset and Service Management, then, together, we can make that vision a reality.
Our fact-based, structured diagnosis and definition process is thorough and helps to ensure that we can tailor a solution that fits your organization’s needs and the needs of your employees. Minerva Enterprises provides comprehensive process and technical assessments; management team and individual coaching; and, technology solutions that can address your business issues and development needs at every level.
We will work with you to clearly define your issues in detail and build solutions that help you measure your progress towards success.
TARGETED SOLUTIONS
Tailoring a solution to fit your unique needs
To unleash and transform the potential and power of the people in your organization who perform IT Service Management and Asset Management you need strong leadership and supporting technologies to meet your new challenges.
Similar problems do not, necessarily, have similar solutions. Although the tools used for a problem may be the same, they must be applied to every unique situation – your situation. We believe it is a mistake for consultants to over-generalize solutions. It is our responsibility to recognize your unique strengths, weaknesses and limitations. Our approach, then, is to help you become aware of the different possibilities, gleaned from many other engagements, so that you can choose among them to achieve the solution you need for your vision of success.
There are many good practice approaches that may apply to IT Service and Asset Management: CobiT, ITIL, IT Service Management Body of Knowledge, MOF, ITAM Body of Knowledge, Balanced Scorecard, Lean Six Sigma and others. Minerva Enterprises will work with you to help you achieve success with solving your unique organizational needs, applying those frameworks as you deem appropriate. We work with you to apply a common-sense, pragmatic, problem-solving approach to implementing IT Asset and Service Management.
FLEXIBLE DELIVERY
Deploying process and technology to fit your needs
When it comes to delivery, flexibility is key. The Minerva Enterprises team will personally work with you to deploy the processes and technology how, when, and where you need it.
Our capabilities include system health checks, technology implementation and technology support.
To ensure that our delivery options are optimized for our clients financial needs, we deliver our services, where appropriate, using the latest in remote technology.
Our project management is based upon applicable portions of the Project Management Institute Body of Knowledge. We find, however, that most of our clients have specific, defined project management processes of their own. We combine our approach with our client’s for your convenience and a better outcome.
CLIENT PARTNERSHIP
Serving you is our number-one priority
Our clients know us as the “relationship people.” Serving you is our number one priority. When it comes to maximizing your investment in Service and Asset Management, you won’t find a better partner in terms of expertise and client care.
We feel that our small size is one of our chief assets. We believe that consulting is a very personal business. Our clients work directly and consistently with the same people throughout their implementation.
We serve as the client’s advocate and put the client’s interests above our own. This means that we act as independent professionals on your behalf, regardless of the effect on our fees. This means we deliver value and focus on your success. It does not mean we will do whatever the client asks. It means we will uphold our integrity and tell you the truth as we see it.
We believe in teamwork and collaboration. We come to better answers with our clients when we share a structured problem-solving approach, where client options are researched, communicated and analyzed carefully before we make a recommendation.
As a result of our many years of experience, we have learned a few things along the way. We can help you with top management buy-in, follow-up and reinforcement, demonstration of impact, and strategic integration.
We are experts in building solutions that help our clients continuously analyze and improve their ongoing activities.
SUSTAINABILITY OPTIONS
Bridging the gap between technology and true success
Follow-up and reinforcement bridge the gap between learning and doing.
Minerva Enterprises encourages our client organizations to spend significant time and energy reinforcing the process improvements they have made in earlier stages. At this stage the application of new skills and behaviors begins to gain traction. We can help ensure that participants take what they have learned and apply that new knowledge in their work. The purpose of this work is to make sure that any gains made will be preserved.
Our sustainability options include individual or group continuing help with continuous process improvement techniques that are linked to the needs identified in the diagnosis phase.
REAL RESULTS WITH LASTING IMPACT
Improving people performance
IT Service and Asset Management is 75% people and process; 25% technology. Gartner says 80/20. Forrester says 70/30. We say, split the difference. From our experience, those organizations that earn success with IT Service and Asset Management focus on problem-solving, persistent commitment, people and process.
Processes don’t do work, people do. We encourage our clients to apply three mutually reinforcing principles of leadership - engagement, explanation and expectation clarity - that can tap into the voluntary cooperation of your people by building their trust through fair processes and constancy of purpose.
We of Minerva Enterprises understand that the whole point of IT Service and Asset Management implementation is to achieve improvements to business performance - not simply technology improvement. The objective is that people do things differently back on the job so that you achieve real, lasting results.
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