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How We Work
Our Approach – systematic, flexible, effective, pragmatic.
DIAGNOSIS
Understanding your primary business issues
Our
relationship begins with a thorough understanding of your business. In
our discovery process, we work with your technical and leadership teams
to uncover your primary IT Service and Asset Management business issues
and challenges.
When it comes to IT Asset and Service
Management, what are your current needs? Where are you headed? What
must happen before you can get there? We work with you to develop a
vision for IT Asset and Service Management, then, together, we can make
that vision a reality.
Our fact-based, structured
diagnosis and definition process is thorough and helps to ensure that
we can tailor a solution that fits your organization’s needs and the
needs of your employees. Minerva Enterprises provides comprehensive
process and technical assessments; management team and individual
coaching; and, technology solutions that can address your business
issues and development needs at every level.
We
will work with you to clearly define your issues in detail and build
solutions that help you measure your progress towards success.
TARGETED SOLUTIONS [Top]
Tailoring a solution to fit your unique needs
To
unleash and transform the potential and power of the people in your
organization who perform IT Service Management and Asset Management you
need strong leadership and supporting technologies to meet your new
challenges.
Similar problems do not, necessarily,
have similar solutions. Although the tools used for a problem may be
the same, they must be applied to every unique situation – your
situation. We believe it is a mistake for consultants to
over-generalize solutions. It is our responsibility to recognize your
unique strengths, weaknesses and limitations. Our approach, then, is to
help you become aware of the different possibilities, gleaned from many
other engagements, so that you can choose among them to achieve the
solution you need for your vision of success.
There are many good practice approaches that may apply to IT Service
and Asset Management: CobiT, ITIL, IT Service Management Body of
Knowledge, MOF, ITAM Body of Knowledge, Balanced Scorecard, Lean Six
Sigma and others. Minerva Enterprises will work with you to help you
achieve success with solving your unique organizational needs, applying
those frameworks as you deem appropriate. We work with you to apply a
common-sense, pragmatic, problem-solving approach to implementing IT
Asset and Service Management.
FLEXIBLE DELIVERY [Top]
Deploying process and technology to fit your needs
When
it comes to delivery, flexibility is key. The Minerva Enterprises team
will personally work with you to deploy the processes and technology
how, when, and where you need it.
Our capabilities include system health checks, technology implementation and technology support.
To ensure that our delivery options are optimized for our clients
financial needs, we deliver our services, where appropriate, using the
latest in remote technology.
Our project
management is based upon applicable portions of the Project Management
Institute Body of Knowledge. We find, however, that most of our clients
have specific, defined project management processes of their own. We
combine our approach with our client’s for your convenience and a
better outcome.
CLIENT PARTNERSHIP [Top]
Serving you is our number-one priority
Our
clients know us as the “relationship people.” Serving you is our number
one priority. When it comes to maximizing your investment in Service
and Asset Management, you won’t find a better partner in terms of
expertise and client care.
We feel that our small
size is one of our chief assets. We believe that consulting is a very
personal business. Our clients work directly and consistently with the
same people throughout their implementation.
We
serve as the client’s advocate and put the client’s interests above our
own. This means that we act as independent professionals on your
behalf, regardless of the effect on our fees. This means we deliver
value and focus on your success. It does not mean we will do whatever
the client asks. It means we will uphold our integrity and tell you the
truth as we see it.
We believe in teamwork and
collaboration. We come to better answers with our clients when we share
a structured problem-solving approach, where client options are
researched, communicated and analyzed carefully before we make a
recommendation.
As a result of our many years of
experience, we have learned a few things along the way. We can help you
with top management buy-in, follow-up and reinforcement, demonstration
of impact, and strategic integration.
We are experts in building solutions that help our clients continuously analyze and improve their ongoing activities.
SUSTAINABILITY OPTIONS [Top]
Bridging the gap between technology and true success
Follow-up and reinforcement bridge the gap between learning and doing.
Minerva
Enterprises encourages our client organizations to spend significant
time and energy reinforcing the process improvements they have made in
earlier stages. At this stage the application of new skills and
behaviors begins to gain traction. We can help ensure that participants
take what they have learned and apply that new knowledge in their work.
The purpose of this work is to make sure that any gains made will be
preserved.
Our sustainability options include
individual or group continuing help with continuous process improvement
techniques that are linked to the needs identified in the diagnosis
phase.
REAL RESULTS WITH LASTING IMPACT [Top]
Improving people performance
IT
Service and Asset Management is 75% people and process; 25% technology.
Gartner says 80/20. Forrester says 70/30. We say, split the difference.
From our experience, those organizations that earn success with IT
Service and Asset Management focus on problem-solving, persistent
commitment, people and process.
Processes don’t do
work, people do. We encourage our clients to apply three mutually
reinforcing principles of leadership - engagement, explanation and
expectation clarity - that can tap into the voluntary cooperation of
your people by building their trust through fair processes and
constancy of purpose.
We of Minerva Enterprises
understand that the whole point of IT Service and Asset Management
implementation is to achieve improvements to business performance - not
simply technology improvement. The objective is that people do things
differently back on the job so that you achieve real, lasting results.
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