Sixty-five percent of IT Service Management (ITSM) and IT Asset Management (ITAM) program managers are not fully satisfied with their investment.1 Why? Because ITSM and ITAM software is only 25% of the story. The other 75% involves the skills, knowledge and effort necessary to properly budget for and successfully implement these programs. Do You Know… The 15 considerations that go into an accurate ITSM / ITAM implementation budget? Why comparisons with other ITSM / ITAM implementations are often misleading? Whether you need the whole package? How to customize the program to accommodate your unique needs? When payback begins, how much it will be and how long it will last? If you answered no to any of these questions, you are not alone. Only 1% of organizations are in the value creation phase of Asset Management.2 How did they get there? By relying on expertise, such as that provided by Minerva Enterprises – the team that IT experts call upon for advice. Why Fortune 100 IT Managers (and Others) Trust Minerva As original implementers of the world’s most well-respected ITSM / ITAM tools, Minerva Enterprises partners bring a breadth and depth of expertise that is unmatched in the industry. As one major corporate client said, “They answered questions I didn’t even know to ask.” Minerva Makes ITSM/ITAM Work for You By setting expectations up front with accurate budgeting and detailed knowledge of functionality, you’ll be able to deliver on the promise of substantial cost and effectiveness savings from your ITSM / ITAM implementation. Gartner estimates3 5-10% improvement in help desk first call resolution rate 20% improvement in vendor/contractor performance 50-90% reduction in noncompliance risk 8-15% reduction in asset acquisition costs 6-10% reduction in software licensing costs 3-15% reduction in warranty costs 15-25% extension of useful life Discover how Minerva can help you achieve pragmatic, cost-effective solutions. Contact us today to learn more about how we can work together. info@MinervaE.com Minerva Enterprises, Inc. Where IT experts come for advice 5173 Waring Road, Suite 140, San Diego, CA 92120 1 From a 2006 survey of 60 ITAM and ITSM program managers of large IT organizations. 2 Patricia Adams, Update to the IT Asset Management Maturity Model, Gartner, 18 August 2005. 3 Jack Heine Gartner, Gartner Fall Symposium, 13F SYM12 10/02.